Complaints Procedure

At IBEA Taxi, the goal is always to provide excellent service and customer satisfaction.
However, if the service does not meet expectations, any complaint is taken very seriously. In accordance with regulations, a complaints procedure has been established.

Filing a Complaint
Complaints can be submitted directly via the online complaint form below.

Handling Complaints
Each received complaint is carefully addressed with the aim of providing an appropriate solution. A confirmation of the submitted complaint will be sent, and updates on the resolution will be provided.

Dispute Resolution
If you are dissatisfied with the handling of a complaint, the dispute can be submitted to the dispute resolution committee that IBEA Taxi is affiliated with. They provide an independent and fair assessment.

Feedback is valued at IBEA Taxi and used for continuous improvement of our services, with customer satisfaction as our top priority.